Shipping Policy
Delivery timelines, rates, and handling for authentic Japanese Tatami across India.
Dispatch
Orders are dispatched from our climate-controlled Mumbai warehouse within 2–4 business days after payment confirmation. You will receive an email with tracking details once shipped.
Delivery timelines
Metro cities: 5–8 business days after dispatch. Tier-2 cities: 8–12 business days. Remote areas: up to 14 business days. Timelines are estimates and may vary during peak seasons or adverse weather.
Shipping rates
A flat shipping rate applies to orders below the free-shipping threshold. Orders above the threshold qualify for complimentary pan-India delivery, applied automatically at checkout.
Packaging & handling
Every Tatami is vacuum-sealed and packed in reinforced cartons designed for long-distance transport. White-glove delivery is available in select metro cities on request.
International shipping
We currently deliver within India only. For enquiries about international projects, please contact our team directly.