Privacy Policy
How Tatami Mat collects, uses, and protects your personal information.
Information we collect
We collect information you provide when creating an account, placing an order, subscribing to our newsletter, or contacting us. This may include your name, email address, phone number, delivery address, and order history.
How we use your information
We use your information to process orders, communicate about deliveries, respond to enquiries, send newsletter updates (with your consent), and improve our services. We do not sell your personal data to third parties.
Payment security
Payments are processed securely through Razorpay. We do not store your full card details on our servers. Razorpay handles payment data in accordance with PCI-DSS standards.
Cookies
We use essential cookies for cart functionality, authentication, and session management. We also use a first-party visitor cookie (tatami_vid) to understand how pages and actions are used across a visit — for example time on page, cart activity, and checkout. For the same first-party analytics we may store your IP address and an approximate location derived from that IP (city/region/country). This cookie stays on your device for up to one year. Visitor analytics data is not sold or shared with third-party advertising networks.
Your rights
You may request access to, correction of, or deletion of your personal data by contacting us at [email protected]. You may unsubscribe from marketing emails at any time.
Contact
For privacy-related enquiries, email [email protected] or write to Tatami Mat, Mumbai, Maharashtra, India.