Contact
We’re a real team you can reach
We typically reply within one business day. Email, WhatsApp, or the form below — humans handle room planning, certificates, and project enquiries.
How to reach us
Speak with our team
Room planning, custom dimensions, hospitality projects, or wholesale — choose the channel that suits you.
Business presence
- Warehouse & fulfillment
- Tatami Mat Fulfillment Centre, Mumbai, Maharashtra, India
- Hours
- Monday–Saturday, 10:00 – 18:00 IST
- Legal name
- Tatami Mat
- [email protected]
Imported from Japan
Pan-India delivery
Send a message
Write to us directly
Tell us what you need — We typically reply within one business day.
Why customers reach out
- Measuring a room or alcove for the right mat dimensions
- Studio, hotel, or restaurant fit-out with multiple mats
- Understanding Igusa care in humid or coastal climates
- Requesting authenticity certificates for commercial records
Shipping & delivery
From our Mumbai warehouse to your door
Orders dispatch within 2–4 business days after payment confirmation. Every mat is re-inspected before leaving our climate-controlled warehouse.
Standard delivery
₹0 flat rate for orders below ₹0. Metro delivery typically 5–8 business days after dispatch.
Free shipping
Complimentary pan-India delivery on orders above ₹0. Applied automatically at checkout.
Careful handling
Vacuum-sealed mats in reinforced packaging. White-glove delivery available in select metros on request.
Returns & refunds
Our returns & refunds policy
We provide returns and refunds only when you receive the wrong product or wrong order — for example a different item, size, variant, colour, or quantity than what you purchased. Contact us within 7 days of delivery with your order number and clear photos of the shipping label, packaging, and product. We do not offer returns or refunds for change of mind, fit, preference, or because a mat does not suit your space. Custom and made-to-order pieces follow the same wrong-item-only rule. After we verify the shipment error, we will arrange a replacement or full refund and cover return shipping.
FAQs
Common questions
Everything you might want to know before bringing authentic Tatami into your space.
Yes. Every mat is sourced directly from our partner workshops in Japan, shipped with origin certificates, and stored in our climate-controlled India warehouse before dispatch.
Metro cities typically receive orders within 5–8 business days after dispatch. Remote locations may take 10–14 business days. You will receive tracking details once your order ships.
Orders above the free-shipping threshold qualify for complimentary pan-India delivery. Standard shipping rates apply below the threshold and are calculated at checkout.
Vacuum gently along the weave, avoid prolonged direct sunlight, and wipe spills immediately with a dry cloth. We include a detailed care guide with every order.
We offer returns and refunds only when you receive the wrong product or wrong order (item, size, variant, colour, or quantity). Contact us within 7 days of delivery with your order number and photos. We do not accept change-of-mind, fit, or preference returns.
Yes. We work with hospitality brands, wellness studios, and interior designers on bulk orders and custom dimensions. Reach out via our consultation page for a private quote.